Questions to Ask Any Provider Before Choosing a PMS for Your Units
Every system promises to solve your problems, but the differences show in the details. These questions help you compare seriously before subscribing, whether you are trying new systems or thinking of leaving an old one.
Questions about platform connections
- Which platforms do you support with a direct connection? Make sure they are the ones you actually sell on, and ask whether local platforms are supported. See local platforms.
- Is the connection direct or through iCal? The difference is big, read iCal vs direct connection.
- How long does a change take to reach the platform?
- What happens if the connection breaks? Do I get alerts?
- Is the connection included or an extra fee? See channel manager vs PMS.
Questions about capabilities
- Does it manage bookings, calendar, prices, expenses and net profit?
- Can I add a team with different permissions?
- Are the reports useful, and can they be exported when needed?
- Does it support my language, currency and time zone?
Questions about security and data
- Are backups taken regularly?
- Is there two-step verification for the account?
- Where is my data stored and how is it protected?
- Can I export my data if I leave the system?
Questions about support
- Is support available in my language?
- What is the usual response time?
- Are there help articles and guides?
Questions about price
- How is the subscription calculated: by units or by bookings?
- Are there per-booking or setup fees?
- Is there a free trial, and what happens when it ends?
- Can I cancel at any time?
How to test before you decide
Start with one unit, test the connection, calendar and prices for two weeks, and do not move all your units at once. Watch whether updates arrive when expected.
How Doorlyn helps
Doorlyn is a PMS for short-term rentals that connects Airbnb, Booking.com, Vrbo and Expedia and manages bookings, expenses and net profit in an Arabic and English interface, with a free trial. Ask us these same questions and we will answer clearly.
Frequently asked questions
How many systems should I compare?
Two or three are enough; try the one closest to your needs with one unit.
Should I pick the cheapest?
Price is one factor, and the cost of a double booking or lost working hours can exceed the subscription difference.
When do I move from a sheet to a system?
When you list on more than one platform or manage more than one unit. Read what a PMS is.
